Booking Coordinator

Location: Lower Hutt Hospital

Contract: Permanent, Fixed Term (0.6 FTE)

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

We are looking for our next part‑time Booking Administrator to support the scheduling of surgical patients. The role involves scheduling patient’s appointments and surgery dates, and managing elective surgical waiting lists across Capital, Coast and Hutt Valley. As the position requires regular phone contact with patients, a confident and excellent phone manner is essential. Strong organisational skills and attention to detail will also be key to succeeding in this role.

The working days for this position are Monday to Friday, with 4.8 hours worked per day.

The salary band for this role is $76,000 - $84,000 (pro-rata), depending on experience.

About you:

To be successful in this position, you’ll bring:

• Strong organisational skills and a customer‑focused approach, thriving in a busy, fast‑paced environment.
• Excellent attention to detail, with pride in maintaining accurate data and smooth, reliable processes.
• Clear and professional communication skills.
• The ability to juggle multiple tasks, book appointments, and coordinate information across teams while keeping patient experience at the forefront.
• A proactive, solution‑focused mind-set, with the confidence to identify risks or issues early.
• A collaborative working style, adaptability, and the ability to adjust quickly to changing priorities.

About the Team/Service Location

Our dedicated team consists of nurse coordinators and administrators working closely together to deliver planned care services, improving health and lifestyles of our population. Planning and scheduling pre-assessment appointments and surgery is the main focus of our work, providing our patients accurate pre-surgery instructions and dates and times of surgery.

We understand many of our patients can be anxious about their planned surgery; our team work hard at creating a smooth and efficient pathway. The Elective Services team are working closely with many departments such as Medical Records, Outpatient Clinics, Perioperative Unit and Surgical Admissions, ensuring at each stage in the scheduling process everyone has the information they require

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is ‘the weaving of wellness’. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal by 26th February. If you have any questions about the role, please Diana Velazco (Diana.Velazcoflores@ccdhb.org.nz).

We will review applications as received and may proceed with the recruitment process, before the closing date of this advertisement.